Swift Drop help centre

Enter pickup and drop-off, choose the item and speed, confirm the price and pay. The whole booking takes about a minute and no call is needed.

We operate 24/7, around the clock, seven days a week including holidays. Bookings can be made online at any time.

For express bookings a driver arrives within 20 minutes. Same-day and standard jobs are collected within the window shown at checkout.

Within one emirate: documents from AED 50, small parcels from AED 75, depending on speed. Inter-emirate routes add 30%. All prices exclude 5% VAT, which is shown before you pay.

No. The price at checkout is final for the route, item and speed you selected. Waiting time beyond 15 minutes or address changes may be charged, and we always tell you first.

Yes. Business accounts start from AED 15 per drop depending on volume and routes, with one monthly invoice.

Prices are fixed and shown in full, including 5% VAT, before you pay, so you always see the total first. Documents start at AED 50 and small parcels at AED 75 within one emirate, and business accounts start from AED 15 per drop.

Use the tracking link in your confirmation email or SMS, or enter your order number on the Track page.

Yes. The driver takes a photo at handover, and it is attached to your order and emailed to you.

The driver calls the recipient and waits briefly, then we contact you to arrange a re-attempt or return.

Pay the driver in cash on collection. Business accounts can pay monthly by bank transfer.

Yes. A VAT tax invoice is emailed automatically for every paid booking.

We do not carry illegal goods, hazardous materials, weapons, cash or items requiring a special licence we do not hold.

Yes, with trained handlers and suitable vehicles. Request a quote on the pet or falcon transport page and we confirm a fixed price before dispatch.