Terms of Service

Swift Drop collects items from the address you give and delivers them to the recipient anywhere in the seven emirates, using Express, Same-day or Standard speeds, or a custom quote for pet, falcon and special transport.

Delivery times shown on the site are typical times, not guarantees. Traffic, weather, access restrictions and recipient availability can affect them.

You must give accurate collection and delivery details, a reachable phone number for both sides and a true description of the item. Extra costs caused by wrong details, failed access or an unavailable recipient may be charged.

You confirm that you own the item or are authorised to send it.

Prices are shown before you pay and are in UAE dirhams (AED). All prices are subject to 5% VAT, which is added and shown separately at checkout. Inter-emirate routes include a transparent surcharge shown in the price.

Pay the driver in cash on collection. Business accounts are invoiced monthly on the agreed terms. A tax invoice is issued for every paid delivery.

We do not carry cash, precious metals or loose jewellery, weapons or ammunition, illegal drugs, hazardous or flammable materials, perishable food without prior agreement, or anything whose carriage is illegal in the UAE.

Medical items, live animals and falcons are carried only under the specific service booked for them. We may refuse or stop a delivery we reasonably believe breaks these rules.

Items must be packed so they can travel safely by car or van. Fragile items must be booked as fragile. Our drivers may refuse items that are unsafe to carry.

Every parcel includes transit cover of up to AED 1,000 against loss or damage while in our care, from collection until handover. For items worth more, tell us before booking so we can agree additional arrangements.

We are not liable for indirect or consequential losses (such as lost profit or missed deadlines), for damage caused by inadequate packaging, for the contents of sealed items we could not inspect, or for delays outside our control.

Nothing in these terms limits liability that cannot be limited under UAE law.

Report visible damage or a missing item within 48 hours of delivery, with photos, to info@swiftdrop.express or on WhatsApp. Keep the packaging until the claim is closed. We aim to resolve claims within 14 days.

You can cancel free of charge until a driver has been assigned. After a driver is assigned and before collection, a cancellation charge may apply; it is shown to you before you confirm the cancellation. Once an item has been collected the booking cannot be cancelled, but it can be returned at the price of a return delivery.

Refunds for eligible cancellations go back to the original payment method, usually within 5–10 business days.

If the recipient cannot be reached, the driver waits a reasonable time and contacts you. The item may be returned to the sender or re-delivered, which is charged as a new delivery.

Business rates, volumes, payment terms and service levels are set in your business agreement. Where it differs from these terms, the business agreement applies.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes are subject to the jurisdiction of the Dubai courts.

Questions about these terms: info@swiftdrop.express or +971 52 789 0094 (phone and WhatsApp), available 24/7.