Tracking
Track your delivery
Enter the order number from your confirmation email or SMS — it starts with SD-.
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How it works
Tracking in three steps
There is no account to create and no app to install. Everything you need is on this page.
- 01
Find your order number
Look at your confirmation
The number is in the confirmation email and SMS sent when the booking was created, and it is printed on your invoice. Every Swift Drop order number starts with SD-.
- 02
Enter it above
Paste it into the lookup
Drop the full number into the tracking box and we pull up the live record for that single delivery — from the pickup address to the drop-off.
- 03
Watch it move
Status, driver and ETA
You see the current stage, the assigned driver’s name, vehicle, plate and rating, plus a countdown ETA in minutes while the driver is on the road.
Delivery status
What each status means
Every delivery moves through the same eight stages, from the moment you place the order to the moment it is handed over and confirmed.
- 01
Requested
Order received
- 02
Payment confirmed
Paid securely
- 03
Driver assigned
Driver on the way to pickup
- 04
Collecting
Driver at pickup
- 05
Collected
Item on board
- 06
In transit
Heading to drop-off
- 07
Almost there
Less than 10 minutes away
- 08
Delivered
Handed over & confirmed
FAQ
Common questions
Where do I find my order number?
Check the confirmation email or SMS that was sent when your booking was created. The number begins with SD- and is also printed on the invoice attached to that email. If you booked by phone or WhatsApp, the agent reads the same number back to you.
How often does the status update?
The status changes each time the driver’s app reports a new stage: when the order is received, when the driver is assigned, at pickup, on the road and at drop-off. While a driver is assigned, the ETA counts down in minutes.
What details appear once a driver is assigned?
You get the driver’s name, the vehicle, the plate number and the driver’s rating, together with the live ETA. Those details stay on the same page, so there is nothing else to look up.
My order number is not found — what should I do?
Check that you copied the whole number, including the SD- prefix, with no spaces. Tracking works as soon as the booking exists in our system. If it still does not resolve, send the number to us on WhatsApp and we will look it up for you.
Can I track a delivery for someone else?
Yes. Tracking only needs the order number, so you can check a delivery you sent as a gift or one a colleague booked for you. There is no sign-in and no account required.
Is the tracking page available in Arabic?
Yes. The same page is published in Arabic as well as English, and you can switch between the two with the EN • عربي control in the header at any time.